Everything you need to know about Assure membership, repairs and how the service works.

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FAQ

When drivers look for scratch and dent repair, the same questions often come up. We’ve gathered the most common ones here so you can see exactly how Assure works and why it’s the smarter way to keep your car looking its best.

Scratch and dent repair with Assure covers everyday damage like scratches up to 60mm, pressure dents up to 60mm, bumper scrapes up to 500mm, alloy wheel scuffs, mirror scrapes, and even stone chips. Interior leather and vinyl repairs can also be included as an optional extra. All of these are delivered at a fixed $50* rate under Gold Membership, or $0 with Platinum.

Booking scratch and dent repair is simple. Use the Assure app to upload photos of the damage, and our team will review the request. If it meets the repair criteria, we’ll schedule a mobile technician to come to your home or workplace. Most repairs are finished in under two hours, letting you get back on the road without delay.

Eligible scratch and dent repair jobs cost a fixed $50* with Gold Membership, or are completely free with Platinum Membership. Larger repairs outside the eligibility guidelines are discounted so you save even on bigger jobs.

Traditional repairers often charge hundreds of dollars per job and require you to leave your car for days. With Assure, scratch and dent repair is affordable, convenient, and mobile. There’s no downtime, no hassle with insurance premiums, and no need to take time off just to fix a scratch.

Alongside unlimited call-outs for scratch and dent repair, members also enjoy benefits such as 15% off at Concierge Car Wash, NRMA Blue discounts, and exclusive partner perks. It’s about more than repairs, it’s about keeping your car in top shape every day.

No. One of the biggest advantages of Assure membership is that you avoid making small claims through your insurance, which often increase your premiums. With predictable pricing and quick fixes, you can keep your car looking great without involving your insurer.

Most eligible jobs are completed in under two hours. Our mobile technicians come to you, so you don’t need to waste a full day at a panel shop or organise alternative transport. Quick, convenient, and done at your home or workplace.

Yes, but it’s discounted. Any existing damage at the time you join can be repaired at up to 50% off, so your car starts the membership in top shape. After that, your ongoing scratch and dent repair needs are covered under the fixed pricing of your plan.

Memberships are for a 12 month minimum term. After that, you can choose to renew or cancel. Most members stay on because of the savings and peace of mind that come with unlimited callouts and affordable scratch and dent repair.

Yes. Whether you’re in the city or in the suburbs, our technicians are mobile and can reach you in most locations. When you need scratch and dent repair, just book through the app and we’ll organise the nearest available technician.

Still have a question?

Contact our support team for help with membership, pricing or repairs.